Privacy Policy

1. Data we process

Account information (name, email address); order and delivery data synced from your WooCommerce or Shopify store (needed to create and track a delivery); technical data related to your use of the platform, including error diagnostics, performance metrics and, for a sample of sessions or when an error occurs, a technical session replay.

2. Purpose of processing

This data is used to provide the service: sync your orders, create deliveries with carriers, track their status, let you manage your activity from the dashboard, provide support, diagnose errors, and monitor platform performance and reliability.

3. Data sharing and service providers

Necessary delivery data (recipient contact details, address) is shared with the carrier you select to perform the delivery. Our hosting and infrastructure provider processes data on our behalf.

ScaleIt relies on third-party providers to run the platform: payment and billing processing, error and performance monitoring, technical session replay, live-chat customer support, and infrastructure monitoring. Depending on the service, these providers may process account, billing, support, order, technical, or operational data.

If WhatsApp messaging is enabled on your account (a private-beta feature whose general availability is still pending approval), the phone numbers and messages needed to send order notifications are processed through that optional messaging channel, only for the orders you choose to notify.

We do not sell your data to third parties.

4. Cookies and tracking

The marketing site (scaleit.ma) does not use tracking or analytics cookies. The application (app.scaleit.ma) uses your browser's local storage to keep you signed in. Our live-chat support widget may set cookies; our diagnostic and performance tools may collect technical identifiers, performance metrics, and sampled or error-triggered technical session replays.

5. Security

We implement reasonable technical measures to protect your data. No method of transmission or storage is 100% secure.

6. Data retention

Your data is kept for as long as your account is active, to the extent necessary to provide the service. You may request deletion of your account and associated data at any time.

7. Your rights

You can request access to, correction of, or deletion of your personal data by contacting us at contact@scaleit.ma.

8. Changes

This policy may be updated from time to time. The last-updated date appears at the top of this page.

9. Contact

For any question about this policy: contact@scaleit.ma.